What pain points might a user have in attempting to complete the task you have described in question #1?

Take a look at both the instructions for writing assignment #2, Set of Instructions for a Website, and writing assignment #1, Three Personas. You can access both writing assignments by selecting Assignments in the top menu of our class, selecting the link for the assignment instructions you would like to access, and then downloading the PDF document.
For writing assignment #2, you are asked to write a set of instructions that explain how to accomplish a task on a website. The website should involve your local community. For example, you could write about how to reserve a book online from your local library. The instructions for the writing assignment give other examples of topics as well.
For writing assignment #1, you are asked to write three personas in preparation for writing assignment #2.

Answer the following questions:

1. What topic are you considering for writing assignment #2?

2. For this topic, you will need to make some screen captures of the website. In addition, you will need to blur out any private information (e.g., your name on the website you are perusing, any credit card information, etc.) create one screen capture for your set of instructions and post it to this discussion topic.

3. What pain points might a user have in attempting to complete the task you have described in question #1? In other words, what special challenges might some users encounter when trying to complete the task? The class resources for this week provide some information on pain points. note especially the interview with Dr. Kirk St. Amant and Dr. Guiseppe Getto as well as the video on writing assignments #1 and #2.

To help you prepare, in our class, a sample for writing assignment #1 and a sample for writing assignment #2 are provided. The two samples show how writing assignment #1 and writing assignment #2 are related.
You must read the instructions for writing assignment #2 and know the topic on which you will write that assignment before you write writing assignment #1.