- What is the World Trade Organization(WTO) and where is it located?
(Go to https://www.wto.org to find the official definition)
- U.S. Customs and Border Protection(CBP) was established in 1789 and became part of the US Department of Homeland Security in 2003. What is CBP’s mission?
- What are Foreign Trade Zones(FTZ)?
- What is Customer Relationship Management?
- What is Customer Lifetime Value?
- Why is Customer Lifetime Valueimportant?
- What are the four (4) major differences between goods and services?
- What are Facilitating Goods?
- What is Service Response Logistics?
What are the four (4) primary activities that Service Response Logistics manages?
(Note: you don’t have to describe them, only name them)
- What is Service Capacitymeasuring?