Dana Lowery, a regional manager for a 100-person sales team, notices that her best performer is struggling. Her sales are down 20% from a year ago, and she frequently arrives late for work, looking upset. Lowery needs to find out why her performance is suffering.
1.What advice would you give Lowery for communicating with this employee?
2.Which communication channel should she use?
3.What would be the relative importance of candor, listening, and asking questions? Explain.