Discuss on how to train DMV staff to improve customer service skills.

Words: 74
Pages: 1
Subject: Management

DMV Customer Service Training Design

Discuss on how to train DMV staff to improve customer service skills.

Doing lecture for the first session which will be to teach the employees about the website and its context through a specialized video or in person – and if we do it in person then would it be by and then the second session would be role playing and case study to make sure the lecture was effective.