# Develop a strategy for achieving the goal and explain your assumptions, proposals as well as the financial implications of your proposals.

Description

Enterprise Information Systems

During the Easter season, the bakery “Nice Treats” operates as a “click away” business. It receives orders for four products: “tsoureki”, “bread”, “cookies” and “flaounas”. An order has a 30% probability of containing “tsoureki”, 20% probability containing “bread”, 15% probability for “cookies” and 35% probability for flaounas. Each order contains one of these products in a specified quantity. For each of the products, the oven has a special workstation, where the ingredients are mixed. The ingredients are available in unlimited quantities. When the ingredients for a product are mixed, then each order is placed on a tray. The trays are mounted on a trolley and brought in the oven on a First-In-First-Out (FIFO) manner. If a disc remains on the shelf for 6 hours, then the contents are considered expired and are discarded. There are four trainees and one baker. Each of the trainees is assigned to a mixing station. The baker is responsible for baking. After baking, each product waits to be packaged. Whoever is available (trainee / baker) takes over the packaging. The packaged items come out of the oven.

Activities are described by the following distributions.

• Order: Exponential, average = 0.8

• Preparation for “tsoureki”: Exponential, average = 1

• Preparation for bread: Exponential, average = 2

• Preparation for cookies: Exponential, average = 1

• Preparation for “flaounas”: Exponential, average = 2

• Baking Process: Normal with an average value of 1.5 and a standard deviation of 1

• Packing process: Fixed with constant value = 2

GOAL: Keep the percentage of orders that expire to less than 5% of the total orders entering the model.

QUESTIONS

1. Draw the model for the “Nice Treats” oven, run it and comment on the “as is” state (40 points).

2. Develop a strategy for achieving the goal and explain your assumptions, proposals as well as the financial implications of your proposals (60 points).