Describe what system you will choose to implement your To Be -CRM, ERP, etc. and why (these are the Strategic Initiatives to be undertaken).

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MusicMan

• In Section 1 Statement of the Problem include your role and what you have been asked to do. This will allow the reader to understand the purpose of the assignment.

• Remember this is a BPM project so in Sections 2 & 3 explain how you used BPM tools to help your analysis to identify where the problems are and where you will fix them in your To Be solution. You must show how you used BPM to identify the problems and your to be solution.

• Section 2 must refer to your As Is diagram (as Exhibit 1) and describe not just the symptoms of the problems but where the causation exists in your model. You need more detail here.

• Section 3 again refer to your To Be (as Exhibit 2) and indicate where the specific improvements have been made and how they fix the As Is problems.
You BPM diagrams are excellent so explaining what’s in them is what you need to focus on.

• Section 4 describe what system you will choose to implement your To Be -CRM, ERP, etc. and why (these are the Strategic Initiatives to be undertaken).
• Section 5 benefits of your solution and the Five Forces Impact.

• Executive Summary – This is what you started. Keep in mind this is to management – they are not interested in your BPM diagrams. They want to know what’s wrong, how you are going to fix it, what are the benefits they will see (this is the main point) and what you are asking (approval of your proposal). Two PowerPoint slides should be enough, 4-5 bullet points on each slide.