Complete the Work it out 6.1 activity on pages 213-214 (already did) of the textbook(Textbook: Customer Service: Skills for Success |
7th Edition | Author Robert W.Lucas ).
What is meant by primary behavior pattern? Based on your results (my result is Rational), what is your primary behavioral style?
List five characteristics of your primary style
(1-Avoid conflict and anger
2-like leisure activities that involve people.
3-prefer one on one or small group interactions instead of large group ones
4- Seek specific or complete explanations to questions
5- be very patient)
Do you agree with the results? Explain why or why not.