Interview at least three people who work in your organization. Discuss with them some of the major concepts you found intriguing during this course and get their ideas on how to apply them into your organization. (Call center perspective)The interviewers answer can be made up.Claudia, Chantel, and Danielle will be there names.
If you cannot do this project in your own work environment, you can take another organization that you are familiar with. (You can review part III of Senge as a reference). Remember to use at least four legitimate references (not Wikipedia) to support your conclusions.
