What is the underlying problem in this case from Edward Lampert’s perspective?

by Osman
Words: 105
Pages: 1
Subject: Business
Topics: APA format, Assignment help, Edward Lampert, Homework help, TQM

Read the case “The Decline of Sears” This case is derived from the textbook/e-textbook “Management: A Practical Introduction” by Angelo Kinicki. Answer the following

questions:

  1. What is the underlying problem in this case from Edward Lampert’s perspective? (1.5 marks)
  2. What are the key causes of Sears’ decline? (1.5 marks)

Part 2- Application of Chapter Contents

  1. What does the Human Relations Movement suggest went wrong at Sears? (4 marks)
  2. Use the four parts of a system to diagnose the company’s decline. Provide support for your

conclusions. (4 marks)

  1. To what extent did Sears use a total quality management (TQM) perspective in running its business?

Explain. (4 marks)